F.A.Q

Do you want answers to frequently asked questions? Then in our Frequently Asked Questions section you will find the most frequently asked questions and the answers to them.

ORDER - DELIVERY - ACCOUNT - RETURN

Here are some frequently asked questions about shipping, returns and exchanges.

How can I order online?

1. Find the desired product: Our website's search engine helps you find it by clicking on the magnifying glass icon. (upper right corner) Or the top category selector on our page. by clicking the "Add to Cart" button. You can put any number of products in the basket. 2. Checking the order: After placing the products in the basket, open the basket by clicking on the "Basket" icon. On this page, you can see the products you want to buy, and you can change the quantity you want to buy, as well as delete a given product from the basket.

How do I create an account?

1. Click on the person icon in the upper right corner of the page and then click on the "Create an account" button to register. In mobile view, click on the lines icon in the upper left corner and select the "Account" menu from the drop-down categories. (usually the last menu item) 2. Fill in the fields that appear on the screen (surname and first name, e-mail address, and password). Read the terms of use carefully, then tick them off. 3. After registration, you can use your new account immediately by entering the specified e-mail address and password.

How much does delivery cost and what payment methods can I choose from?
When and how does the delivery take place?

Delivery is generally made on working days between 8 a.m. and 4 p.m. You will receive information about the start of delivery by e-mail.

Will I receive a notification if something is out of stock?

If your order is not currently in stock, we will inform you by email or phone within 24 hours on working days.

Where is my package?

We will send you a notification about every step of order fulfillment. As soon as we have handed over the product(s) to the courier service, we will inform you by e-mail. After that, depending on the workload of the courier services, it takes approximately 1-2 working days for the products to reach you. On the day of delivery, prior to delivery, the courier service is expected to send you a notification by email to the email address you provided when placing the order.

Can I pick up the product in person somewhere? does the nail shop have a business?

Of course, you can also order the product(s) of your choice for pick-up in the store, or you can use it. All you have to do for this is to select the "Pick up in person" option as the delivery method when placing your order. Shop address: Nail Shop, 9700 Szombathely, Vörösmarty u. 34.

How can I cancel the order?

If you change your mind and no longer need the products you ordered, you have several options to cancel the order. If the package number has not yet been prepared for the order, you can cancel the order at any time by notification via e-mail or telephone. If the package number has already been prepared and handed over to the courier service, and the delivery has already started, we recommend that you notify us as soon as possible by e-mail or phone!

We would like to draw your attention to the fact that according to the business regulations we apply, those customers who refuse to receive the cash on delivery package they ordered and have not notified us of this in advance, can only place their next orders by bank transfer or online bank card payment. This rule exists because the handling of products that are refused and returned upon receipt means significant costs and time for us.

In addition, we would like to point out that advance payment and online payment options are more beneficial not only because they reduce the risk, but also because there are no separate handling costs. Handling costs are a significant burden for our business, which we find difficult to transfer to the price of the products.

We trust that you understand and respect our policy above, and that you will continue to be happy to shop with us.

How does cash on delivery work?

In the case of cash on delivery orders, the full amount of the order must be paid in cash or by credit card to the employee of the courier service delivering the product. It is not possible to redeem shopping vouchers or other discounts at the time of collection.

If you want to return the product to the Online Shop warehouse, you can only do so at your own expense. In case of cash on delivery payment, please write your bank account number on the withdrawal statement. To this account number, we can refund the purchase price of the product and the possible delivery fee arising from the order within 14 calendar days after delivery to the warehouse. In all cases, the shipping costs incurred during the return are borne by the buyer, we are not able to reimburse this.

How can I return the received package?

If you want to return the product to the Online Shop warehouse, you can only do so at your own expense. In case of cash on delivery payment, please write your bank account number on the withdrawal statement. To this account number, we can refund the purchase price of the product and the possible delivery fee arising from the order within 14 calendar days after delivery to the warehouse. In all cases, the shipping costs incurred during the return are borne by the buyer, we are not able to reimburse this.

Our detailed refund policy and cancellation statement can be found here.

BUYER REVIEWS

Customer feedback and ratings of products or services.

How does product evaluation work?

After you buy a product, you have the opportunity to write a review about it in the online store. A few weeks after the purchase, the store will send you an email to remind you of the opportunity to write a review.

Where does the product rating appear?

The reviews you write will appear on the product page, so other customers can see them when they are interested in the product. In addition, based on a random algorithm, the review may also appear on the online store's social pages, such as Instagram or Facebook.

How can you check your published review?

On the review page of the online store or on the page of the reviewed product, you can easily check which reviews appear on the page and, if necessary, modify or delete them. It usually appears on the interface within 30 minutes.

Why is it important to write a review?

The product rating helps other customers make a decision before purchasing and contributes to the online store community.

Are there any rewards for writing a review?

Our online store will reward customers who write a review of the products after the purchase, following the review request, with a gift coupon. It is important that the opinion can be written with a name, anonymously or with initials, and your e-mail address will not be visible either on the website or on social media.

What are the rules for writing an opinion?

According to the rules for writing opinions, it is possible to write with a name, anonymously or with initials. Your e-mail address will not be displayed on the website and social networks. Our verified reviews are based on real order data to ensure their authenticity. We only mark reviews submitted by customers with completed orders as verified.

LOYALTY PROGRAM TERMS

Collect points and buy at a discount!

What are the rules for participating in the loyalty program?

Anyone over the age of 16 can participate in the loyalty program if they provide the account registration data, consent to the processing of their data, and accept the General Terms of Use. Points collected in the Nail Shop loyalty program are non-transferable and cannot be exchanged for cash. In order for us to credit your points, in the case of online store purchases, it is sufficient to log in to your account on the website and place your order. We can credit the loyalty program points in the online store at the time of invoicing, we cannot provide subsequent crediting of points. If you place your order from a different email address, which you have not registered in the loyalty program, it is not possible to credit the points. It is not possible to combine loyalty program memberships or combine the points included in them.

What are the basic principles of the nail shop loyalty program?

Within the framework of the Nail Shop loyalty program, you can enjoy the benefits of the program as a returning customer, with your purchases you can collect valuable points that you can exchange for discount coupons.

How can I collect points?

To get started, all you have to do is register an account on our site, and we will already credit you with 3,000 points.

Process:

  • If you are visiting our online store for the first time, you will find the icon of the loyalty program (collection of points) in the lower right corner of the screen. On mobile, you can find the loyalty program menu in the drop-down menu.
  • When you click this button, a widget will appear that gives you the option to join the loyalty program or sign up.
  • The scoring tab in the module displays all the rules, and you can use the buttons next to each rule to perform exactly the actions you want.
  • For example, we added the Buy button to the 'Points after purchase' action. When you click this button, you will be taken to the appropriate page where you can perform the action and earn points.
How can I see my points balance?
  • Once you're logged in, you can see your total points on the Balance tab within the Loyalty Program icon (widget) or page, as well as all the activities you've done while interacting with the store and earned points.
How can I redeem my points?
  • When you have collected a certain amount of points, you can redeem your points by following the rules on the Redeem Points tab.
  • After you have successfully redeemed points for certain coupons, you can see and manage your rewards on the My Rewards tab and use them directly by clicking the Redeem button.
  • If you want to redeem a gift product coupon (seasonal offer) , you must first put the product in the basket and then copy the received discount coupon code into the code field at the checkout.
How can I redeem my points?
  • When you have collected a certain amount of points, you can redeem your points by following the rules on the Redeem Points tab.
  • After you have successfully redeemed points for certain coupons, you can see and manage your rewards on the My Rewards tab and use them directly by clicking the Redeem button.
  • If you want to redeem a gift product coupon (seasonal offer) , you must first put the product in the basket and then copy the received discount coupon code into the code field at the checkout.
How long can I collect points?

You can collect points for as long as you like. Reward coupons for points are valid for 90 days, before which we will warn you several times by e-mail.

How does the referral program work?
  • Each member of the loyalty program has a special link.
  • When you sign up/log in to the rewards program, you will find the referral link on the Referral Program page, and you can use it to recommend our online store to your family and friends.
  • Our system can distinguish these links.
  • Once the referred friend registers an account, purchases a product, and the order is fulfilled, our system rewards the referrer and the referred friend.
How does the birthday reward point work?

You can also earn points by using the "Happy Birthday" rule.

  • You can enter your birthday via the widget. This information can only be managed by you, so it cannot be modified manually by the operator of the online store.
  • In the given year, you will not receive points if your birthday is within the next 30 days from the date you entered.

Note: You will receive a reward exactly on the day of your birth, not immediately after filling in the dates.

Can I use multiple coupons for the same transaction?

Only one coupon can be used per transaction or basket. However, you can add multiple products to a cart so that a coupon can be used and the discounts applied.

Can I use my points for personal purchases?

You can also redeem your points for various discounts in our store in the case of personal purchases, and of course you also receive reward points after shopping in the store!

Do I still get points after buying discount products?

Yes, you get points even after buying a discounted product.

Can I use my discount coupons to buy discounted products?

You cannot use discount coupons to purchase discount products.

What emails do I receive as a member of the loyalty program?

Using the Loyalty Program, the system sends 8 automatic notification e-mails:

  • welcome
  • Get points
  • Redeem points
  • Happy Birthday
  • Links - for referral
  • Referrals - to the recommended friend
  • Just an expiration notice
  • Just an expiration reminder
What should I do if my information changes?

All loyalty program members are obliged to update their data in our website account, which you can do at any time.

Your rights related to the management of your personal data, data deletion.

You decide on entering the managed data. The legal basis for data management is your voluntary consent. You can request information about the management of your personal data. Upon request, REDIF Kft. provides information about the data it manages, the purpose, legal basis, and duration of the data management, as well as who receives or has received your data and for what purpose. The information can be requested at the postal address or e-mail address of REDIF Kft. You can initiate the correction and deletion of your personal data on the same contacts. Upon your request, we will delete your data. The deletion takes place within 24 hours of the next working day from the receipt of the deletion request. The data management registration number of REDIF Kft. NAIH-76413/2014

Privacy information

Use this text to answer questions in as much detail as possible. Your data is kept securely in our systems and is not passed on to third parties except in the cases described in the data protection declaration. Furthermore, you agree that your data may be used by REDIF Kft. for the purpose of its marketing activities in the future without any further consideration or authorization until receipt of your possible prohibition statement. By registering, you acknowledge that REDIF Kft. treats the information in its possession as strictly confidential and does not pass it on to third parties. e for your customers.

General conditions of use

REDIF Kft. is entitled to unilaterally amend these General Terms and Conditions in order to increase the quality of the services it provides and make them more efficient, as well as to introduce new services. REDIF Kft. informs members in advance on the website www.mukorombolt.hu and by email about the amendment of the ÁFF. If the user does not wish to accept the amendment, he is entitled to terminate the contract in writing with immediate effect within 30 days from the date of entry into force indicated in the information (Address: REDIF Kft., 9700 Szombathely, Vörösmarty u. 34..; e-mail address: info@ nailshop.hu). After the expiry of the deadline, the modification of the GTC shall be considered accepted by the user.

USE OF DISCOUNT CODES

Description of the use of BOGO coupons used in the framework of periodic promotions.

How to apply multiple discount codes at the same time?

If several discounts are available in the online store, which you can use automatically or with discount codes, then the optimal discount or combination of discounts is always applied, regardless of whether the discount can be activated automatically or with a code. If you enter different but non-combinable discount codes at checkout, the system will use the optimal combination, and you will receive a notification at checkout: "Some discount codes could not be used together. We used the best combination."

More than one discount cannot be applied to any product at the same time.
If you apply two or more discounts, but they cannot be combined (due to the setting of the discount combination or the contents of the basket), then we always apply the best discount to the basket. For example, if you have a non-combinable 20% discount on the Gel Lacquer collection and a non-combinable HUF 1,000 discount on the Christmas Gel Lacquer collection, and you apply both to your cart, the better discount will be applied to you.
Multiple discounts can only be applied to one order if all discount settings allow the combination. You can apply a maximum of 5 combinable discount codes to one order.

Please note that the discount code is only valid for products that are currently in stock. Although we can take your order, we cannot apply the discount to products that are not currently in stock.

How does "Buy 2 products and we'll give you the cheaper one with a xx% discount!" sale in the basket?

When you add two or more products to your cart, our promotions allow us to always calculate a XX% discount on the price of the cheapest product. The system automatically applies this discount, and the amount to be paid at checkout already includes the reduced price. So every time you participate in this special sale, you can be sure that you are getting our products at the best price. (This type of promotion can only be applied to products offered at full price!)

How does "Buy 2 products and we'll give you the cheaper one with a xx% discount!" discount in the basket if I buy more than 2 products?

E.g. in the case of purchasing several products:

When e.g. you put five products in your basket, when applying our promotion, we always calculate the XX% discount from the price of the two cheapest products. For example, if the prices of the five products are:

  • Product A: HUF 10,000
  • Product B: HUF 8,000
  • Product C: HUF 12,000
  • Product D: HUF 9,000
  • Product E: HUF 7,000

The system automatically applies the discount from the price of the two cheapest products, i.e. Product B and Product E. In this case, the XX% discount is deducted from the price of both products, and the amount to be paid at the checkout is already based on these reduced prices.

This simplified example shows that the sale always offers XX% off the price of the two cheapest products, ensuring that you always get the best price for our selected products.

(This type of promotion can only be applied to products offered at full price!)

CARBON NEUTRAL DELIVERY

What does carbon neutral transport mean?

Growing environmental awareness

A responsible environmental policy is one of the strongest expectations of companies. According to DPDgroup's 2019 online shopping survey, 70% of regular online shoppers believe that today's companies should take responsibility for the environmental impact of their activities.

This "green idea" was further strengthened after the outbreak of the COVID-19 coronavirus epidemic, as thanks to the restrictions, the negative impact of man on the environment was even more evident than before - especially in cities.

The lessons of the crisis strengthened DPDgroup's determination to put more and more alternative-powered transport vehicles into operation as part of the development of its services, and to do everything to further reduce the company's carbon footprint.

Recognizing our responsibility towards our Earth and its inhabitants, we have set ourselves the goal of becoming the most sustainable transport company in Europe. The negative environmental effects of DPDgroup's activities really contribute to climate change, but we want to be part of the solution as well as the problem.

Boris Winkelmann pointed out.

We are convinced that there is an increasing demand for green logistics solutions in Central and Eastern Europe as well, so their integration into our services is inevitable. We strive to ensure that DPD Hungária is the first among the players in the domestic small package logistics market to be able to meet these expectations

- added Czifrik Szabolcs, CEO of DPD Hungária.

DPDgroup's commitment is to be strengthened by the "We all share the #SameAddress" campaign, aimed primarily at online customers , launched in Hungary with the slogan "Because the Earth #shares our common home". campaign will be available for six weeks mainly on social media as well as on key local platforms.

The campaign can be followed on the central website of DPDgroup and the website of DPD Hungária , as well as on the Facebook and Instagram pages and on our YouTube channel using the hashtags #SameAddres and #KözösLakhelyünk!

For green delivery

Through its social responsibility program called DrivingChangeTM, DPDgroup has been a committed supporter of the idea of ​​responsible delivery since 2012, which has become an important part of the company's identity in recent years and has an impact on its activities.

Taking environmental aspects and the interests of the stakeholders into account, DPDgroup decided to implement the following programs:

  • Smart city delivery

DPDgroup tries to ensure the reduction of the carbon footprint of the delivery by putting into operation transport vehicles with alternative drive, as well as by developing further emission reduction initiatives and innovative delivery solutions.

More than 100 city depots were created in order to reduce the negative effects (increased traffic, air pollution, etc.) caused by the last, most polluting kilometers of package delivery and collection.

As an example, Chronopost (as a member of the DPDgroup) in Paris, with 11 locations and 165 electric vehicles, has been delivering and collecting parcels 100% emission-free since mid-2019.

DPDgroup's goal is to deliver parcels exclusively with alternative drive vehicles in 200 European cities by 2025. This commitment enables it to be an active participant in the planning and development of the city centers of the future.

  • Air quality monitoring program

In the 115 largest cities of the European Union, about 40 million people live in an environment where the level of air pollution exceeds the limit set by the International World Health Organization.

This is why it is of the utmost importance for DPDgroup to reduce the negative impact of its activities on air quality and contribute to improving people's well-being and comfort.

As part of DPDgrup's program launched at the end of 2019, sensors measuring air pollution and enabling real-time display of data were installed on delivery vehicles, in city depots, and at Pickup parcel points.

The program currently operates in 5 European cities, Lisbon, Paris, Madrid, London and Rotterdam, while DPDgroup plans to include 15 more cities by 2021.

The program already has results, about which Miguel Gaspar, deputy mayor of Lisbon, said: "Information about air quality is very useful for our city - it provides an opportunity to identify problem areas and helps to understand where and when the air is the cleanest. Thanks to the cooperation with DPDgroup, we get information that helps our efforts to improve urban air quality and thus public health conditions."

  • Committed to carbon neutrality

DPDgroup has been continuously reducing its impact on climate change since 2012 thanks to its commitment to carbon neutrality, which is unique in the sector. There are three defining steps for this:

- continuous measurement of the carbon footprint;

- reduction of carbon dioxide emissions per delivered package (between 2013 and 2019, emissions were reduced by 14%);

- offsetting the remaining emissions with investments aimed at the production of clean energy.

By 2025, DPDgroup wants to reduce the carbon dioxide emissions of delivered packages by a further 30% - and as part of this, around 130 low- and zero-emission transport vehicles (cargobikes, electric vehicles, etc.) will be put into operation in Hungary.

Our long-term goal is for our activities to become completely carbon dioxide-free in Europe's 200 largest cities in 20 years, based on the environmentally friendly delivery methods included in this ambitious plan.

- summed up Boris Winkelmann.

We are proud that with its participation, DPD Hungária also contributes greatly to the realization of the program's goals. At the same time, we are sure that this is the best investment for the future from an environmental and economic point of view

said Czifrik Szabolcs.

GIFT VOUCHER

It is possible to buy a gift certificate in our online store.

How can I buy a gift voucher?

A gift voucher at Nail Shop is a quick and easy way to give your loved ones beauty products they really want.

You have the option to set when the gift card will arrive to the recipient - just fill in "I would like to send this as a gift." section, when you want it, and the system will send the e-mail for the given day, even to a different e-mail address (for example, to the recipient).

When purchasing gift certificates using a bank card, Apple Pay or PayPal, the system sends the codes immediately by e-mail. In the case of an advance payment, we usually send the code to the given e-mail address within 1 hour after receiving the amount. There is no additional handling fee.

You can easily redeem your gift voucher during your purchase. Just enter the unique code in the discount code field at checkout. Gift card codes are not case sensitive.

You can use the balance of the gift voucher for several orders. The balance of the gift card applies to the total value of the order, including taxes and shipping costs.

You have the option to use several gift vouchers when shopping.

When redeeming the gift voucher at the checkout, you can choose from the following options: If the balance of the gift voucher is greater than or equal to the total amount of the order, simply click on the "Complete order" button. If the balance of the gift card is less than the total amount of the order, you can choose a second payment method to top up the balance.

You can redeem the gift vouchers in our shop in Szombathely, and you can also buy vouchers of different values.

The gift voucher is valid for 1 year from the date of purchase.

Choose the gift certificate and give the gift of real joy and beauty!

Don't have what you need? We'll help you find it!

Do not hesitate to contact us.

Kapcsolat