Refund Policy
Information on the consumer's right of withdrawal
As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities may not use the right of withdrawal without justification!
45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal
a) In the case of a contract for the sale of goods
aa) to the Goods,
ab) when buying and selling several Goods, if the individual Goods are delivered at different times, to the last delivered Goods,
the consumer or a third party indicated by the consumer, other than the carrier, may exercise it within a time limit starting from the date of receipt, which time limit 14 calendar days .
The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of withdrawal (especially those contained in § 22 of the Government Decree), as well as the sample declaration according to Annex 2, the withdrawal deadline written above will be extended by 12 months. If the Seller has provided the consumer with information regarding the exercise of the right of withdrawal within 12 months of the expiry of the withdrawal period, the period open for withdrawal or cancellation expires on the 14th day from the date of communication of this information.
Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.
Validity of the consumer's declaration of withdrawal
The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline.
In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.
The consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.
Obligations of the Seller in case of cancellation by the consumer
The Seller's obligation to refund
If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.
Method of the Seller's refund obligation
45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.
Additional costs
If the consumer specifically chooses a mode of transport other than the least expensive standard mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.
Right of retention
The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.
In the event of withdrawal or termination of the consumer's obligations
Return of the Goods
If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, is obliged to return the Goods immediately, but no later than within fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.
Bearing direct costs related to the return of the Goods
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods at the business premises and the consumer exercises his right of withdrawal in person at the business premises, he is entitled to return the goods to the business at the same time. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.
Consumer responsibility for depreciation
The consumer is responsible for the decrease in value resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.
If, according to the relevant legislation, the right of withdrawal cannot be exercised, or can only be exercised under conditions, the Buyer is not entitled to trial use either.
The right of withdrawal cannot be exercised in the following cases
The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):
- after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal as soon as the business fully fulfilled the contract;
- with regard to Goods or services, the price or fee of which depends on the possible fluctuations of the money market, which cannot be influenced by the company, even during the period specified for the exercise of the right of withdrawal;
- in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
- with regard to Goods that are perishable or retain their quality for a short time;
- with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
- with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
- with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, however, the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
- in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
- with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
- with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at a public auction;
- with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
- with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and at the same time as this consent the consumer has declared that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.
