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FREQUENTLY ASKED QUESTIONS


ORDER - DELIVERY - ACCOUNT


Can I pick up the product in person somewhere? Does the Nail Shop have a business?

Of course, you can also order the product(s) of your choice for pick-up in the store, or you can use it. All you have to do for this is to select the "Pick up in person" option as the delivery method when placing your order. Shop address: Nail Shop, 9700 Szombathely, Vörösmarty u. 34.

How can I cancel the order?

If you ordered the product, but in the meantime changed your mind and no longer need the product, you can proceed in several ways. Until a package number is prepared for the order, you can cancel the order in your My account on the website. If the package number has already been prepared, we cannot cancel the order in our system, because it has probably already been handed over to the courier service and the delivery has started. In such a case, we recommend that you refuse to accept the package.

Where is my package?

We will send you a notification about every step of order fulfillment. As soon as we have handed over the product(s) to the courier service, we will inform you by e-mail and SMS. After that, depending on the workload of the courier services, it takes approximately 1-4 working days for the products to reach you. On the day of delivery, prior to delivery, the courier service is expected to send you a notification by SMS to the phone number you provided when placing the order.

When and how does the delivery take place?

The delivery takes place throughout Hungary, generally between 8:00 and 16:00 on working days. You will receive information about the start of delivery by e-mail or text message.

How much does delivery cost and what payment methods can I choose from?

Hungary:
GLS home delivery HUF 1,890.
GLS home delivery is FREE for orders over HUF 19,900.
Gift cards are delivered by e-mail.
There are no additional handling costs for our gift cards.
Store pickup is FREE.
Payment methods:
  • Cash on delivery at the courier (cash or bank card)
  • Forward references
  • Online bank card
  • Cash (in case of personal collection)
Safe and reliable checkout.

European Union 1-2. zone: the delivery fee is HUF 7,900 regardless of the value limit. (Slovakia, Slovenia, Austria, Czech Republic, Romania, Poland, Germany, Belgium, Netherlands, Luxembourg, Bulgaria)

European Union 3-4. zone: the delivery fee is HUF 14,900 regardless of the value limit (Denmark, Estonia, Finland, France, Greece, Italy, Latvia, Lithuania, Portugal, Spain, Sweden, England)

To the other countries of the European Union : the delivery fee is a uniform HUF 7,900 / 14,800 regardless of the value limit.

EU Payment methods:
  • Forward references
  • Online bank card
Safe and reliable checkout.

How do I create an account?

1. On the Nail Shop page, click on the person icon in the upper right corner and then "Are you a new user?" You can register via the " Register an account " link. In mobile view, click on the lines icon in the upper left corner and select the "Account" menu from the drop-down categories (usually the last menu item)
2. Fill in the fields that appear on the screen (surname and first name, e-mail address and password). Read the terms of use carefully, then tick them off.
3. After registration, you can use your new account immediately by entering the specified e-mail address and password.

How can I order online?

1. Find the desired product:
The search engine on our website will help you find it by clicking on the magnifying glass icon.
Place the desired product by clicking the "Cart" button. You can put any number of products in the basket.
2. Order verification
After placing the products in the basket, open the basket by clicking on the "Basket" icon. On this page, you can see the products you want to buy, and you can change the quantity you want to buy, as well as delete a given product from the basket.

Will I receive a notification if something is out of stock?

If your order is not currently in stock, we will inform you by email or phone within 24 hours on working days.

How can I buy a Gift Card ?

  • 🎁 The Nail Shop gift card is a quick and easy way to give your family and friends exactly the beauty products they want.
  • 💳 We would like to draw your attention to the fact that you can pay for a 'Gift Card' online with a bank card or by bank transfer, your order will not be fulfilled by choosing cash on delivery.
  • 📧 Gift cards are delivered by e-mail. There are no additional handling costs for our gift cards.
  • When purchasing, you can redeem the value of the gift card by entering its unique code in the discount code field at checkout. Gift card codes are not case sensitive.
  • The balance of the gift card can be spent on several orders. Gift card balances apply to the total value of the order, which may include taxes and shipping.
  • When you redeem the gift card, one of the following options will appear in the checkout:
If the available balance on the gift card is greater than or equal to the total amount of the order, you can click the Finish Order button.
If the available balance on the gift card is less than the total amount of the order, choose a second payment method for the balance before placing the order.
  • You can also redeem your gift card in our Szombathely store or buy cards of different values.
  • Gift cards are valid for 1 year from the date of purchase.

    LOYALTY PROGRAM TERMS:

    What are the rules for participating in the loyalty program?

    Anyone over the age of 16 can participate in the loyalty program if they provide the account registration data, consent to the processing of their data, and accept the General Terms of Use.
    Points collected in the Nail Shop loyalty program are non-transferable and cannot be exchanged for cash.
    In order for us to credit your points, in the case of online store purchases, it is sufficient to log in to your account on the website and place your order.
    We can credit the loyalty program points in the online store at the time of invoicing, we cannot provide subsequent crediting of points. If you place your order from a different email address, which you have not registered in the loyalty program, it is not possible to credit the points. It is not possible to combine loyalty program memberships or combine the points included in them.

    What are the basic principles of the Nail Shop loyalty program?

    As a repeat customer of the Nail Shop loyalty program, you can enjoy the many benefits of the program, our special offers only for members, and you can collect valuable points with your purchases, which you can exchange for discounts and coupons.

    How can I collect points?

    To get started, all you have to do is register an account on our site, and we will already credit you with 3,000 points.

    Do I still get points after buying discount products?

    Yes, you get points even after buying a discounted product.

    Can I use my discount coupons to buy discounted products?

    Yes, you can use it without further ado. smiley

    How long can I collect points?

    You can collect points for as long as you like. The validity period for redeeming gift coupons for points is determined, before which we will warn you several times by e-mail. :)

    What are VIP levels?

    Which VIP level you belong to depends on the total value of your purchases in the given calendar year and the number of points you received after your other recommendations.
    All newly joined members in the loyalty program are automatically upgraded to the Sapphire level. A regular customer who collects 150,000 points in the calendar year following becoming a Sapphire receives Ruby status, while a customer who collects 200,000 points in a given calendar year becomes a Diamond regular customer.
    All level advancements and level regressions are judged on the one-year anniversary from the last level movement or level retention.
    As soon as you become a member of our loyalty program, you can start collecting your points.

    How can I find out about the points balance of the loyalty program?

    You can check your point balance by logging into your account on the website.

    What should I do if my information changes?

    All loyalty program members are obliged to update their data in our website account, which you can do at any time.

    Can I use multiple coupons for the same transaction?

    Only one coupon can be used per transaction or basket. However, you can add multiple products to a cart so that a coupon can be used and the discounts applied.

    General Terms of Use

    REDIF Kft. is entitled to unilaterally amend these General Terms and Conditions in order to increase the quality of the services it provides and make them more efficient, as well as to introduce new services. REDIF Kft. informs members in advance on the website www.mukorombolt.hu and by email about the amendment of the ÁFF. If the user does not wish to accept the amendment, he is entitled to terminate the contract in writing with immediate effect within 30 days from the date of entry into force indicated in the information (Address: REDIF Kft., 9700 Szombathely, Vörösmarty u. 34..; e-mail address: info@ nailshop.hu). After the expiry of the deadline, the modification of the GTC shall be considered accepted by the user.

    Privacy information

    We store your data securely in our systems and do not pass it on to third parties except in the cases specified in the data protection declaration. Furthermore, you consent to the fact that REDIF Kft. may use your data for the purpose of its marketing activities in the future without any further compensation or authorization until receipt of your possible prohibition statement. By registering, you acknowledge that REDIF Kft. treats the information in its possession as strictly confidential and does not pass it on to third parties.

    Your rights related to the management of your personal data, data deletion.

    You decide on entering the managed data. The legal basis for data management is your voluntary consent. You can request information about the management of your personal data. Upon request, REDIF Kft. provides information about the data it manages, the purpose, legal basis, and duration of the data management, as well as who receives or has received your data and for what purpose. The information can be requested at the postal address or e-mail address of REDIF Kft. You can initiate the correction and deletion of your personal data on the same contacts. Upon your request, we will delete your data. Deletion will take place within 24 hours of the next working day from the receipt of the deletion request.
    The data management registration number of REDIF Kft. is NAIH-76413/2014

    NAIL SHOP TRADING

    AT THE SERVICE OF THE BEAUTY PROFESSION SINCE 1997.

    Where can you find us?

    9700
    Szombathely, Vörösmarty u. 34.

    HUNGARY

    Monday - Friday 8:30 - 17:00
    Saturday 9:00 - 12:00