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F.A.Q

Here you will find the most frequently asked questions. Please visit our FAQ page for more details on questions and answers.

How much does delivery cost and what payment methods can I choose from?
Do you deliver to the countries of the European Union?

Yes, we deliver to all countries of the European Union. You can find detailed delivery charges here.

How does product evaluation work?

After you buy a product, you have the opportunity to write a review about it in the online store. A few weeks after the purchase, the store will send you an email to remind you of the opportunity to write a review.

How can I collect points?

To get started, all you have to do is register an account on our site, and we will already credit you with 3,000 points.

Process:

  • If you are visiting our online store for the first time, you will find the icon of the loyalty program (collection of points) in the lower right corner of the screen. On mobile, you can find the option to log in in the drop-down menu.
  • When you click this button, a widget will appear that gives you the option to join the loyalty program or sign up.
  • The scoring tab in the module displays all the rules, and you can use the buttons next to each rule to perform exactly the actions you want.
  • For example, we added the Buy button to the 'Points after purchase' action. When you click this button, you will be taken to the appropriate page where you can perform the action and earn points.
How does "Buy 2 products and we'll give you the cheaper one with a xx% discount!" sale in the basket?

When you add two or more products to your cart, our promotions allow us to always calculate a XX% discount on the price of the cheapest product. The system automatically applies this discount, and the amount to be paid at checkout already includes the reduced price. So every time you participate in this special sale, you can be sure that you are getting our products at the best price. (This type of promotion can only be applied to products offered at full price!)

How can I buy a gift voucher?

A gift voucher at Nail Shop is a quick and easy way to give your loved ones beauty products they really want.

When purchasing gift certificates using a bank card, Apple Pay or PayPal, the system sends the codes immediately by e-mail. In the case of an advance payment, we usually send the code to the given e-mail address within 1 hour after receiving the amount. No additional handling fees.

You can easily redeem your gift voucher during your purchase. Just enter the unique code in the discount code field at checkout. Gift card codes are not case sensitive.

You can use the balance of the gift voucher for several orders. The balance of the gift card applies to the total value of the order, including taxes and shipping costs.

You have the option t