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Quick answers, easy support.

FAQ

Yes, we ship to all EU countries. Our delivery partner is GLS.
Delivery within 1–8 business days to EU countries.
Available payment methods: credit/debit card, PayPal, Apple Pay, Google Pay, Shop Pay, and USDC cryptocurrency.
If a product is temporarily unavailable, you have several options: Click the “Email me when available” button on the product page, enter your email address, and we will automatically notify you as soon as the product is available again. Contact us via the helpdesk, and we will be happy to recommend a similar product that is currently in stock. For some products, pre-ordering is available. Please contact our customer service for further details. We always do our best to restock out-of-stock products as quickly as possible.

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Meet Our Intelligent Customer Service Assistant!

We're excited to announce that our webshop now features a state-of-the-art, artificial intelligence-powered helpdesk! Thanks to our AI chat integration, we can provide you with even faster, smarter, and more efficient support!

What is AI Chat and How Does It Work?

Our intelligent chatbot system is integrated into the Shopify Inbox platform. This advanced AI assistant can instantly answer your questions, help you choose products, and guide you through the purchasing process - anytime, day or night!

What Benefits Does AI Chat Offer?

  • 24/7 Instant Answers: The AI assistant is always available, so you get answers to your questions anytime
  • Intelligent Product Recommendations: The AI understands your needs and suggests personalized products
  • Quick Information: Order tracking, shipping details, product information - all within minutes
  • Discount Codes and Promotions: The AI can share current offers with you
  • Multilingual Support: Communicate in the language most comfortable for you
  • Learning Capability: The more you use it, the better it understands your preferences

Where Can You Find the AI Chat?

You'll find the chat button in the bottom right corner of our webshop - the green arrows in the image above show the exact location on both mobile and desktop devices. Look for a chat bubble icon - it indicates that the AI is online and ready to help!

The button remains visible while you browse, so you can start a conversation anytime, on any page. Simply click on it, and the AI assistant will respond immediately!

How Can the AI Help You?

Our intelligent assistant supports you in many ways:

  • Product Search: "What gel polishes do you have in stock?" - The AI instantly shows you the options
  • Shopping Advice: "Which nail care product do you recommend for beginners?" - Get personalized recommendations
  • Order Assistance: Guidance through the ordering process, payment options explained
  • Shipping Information: Quick answers about delivery times and costs
  • Product Details: Detailed information about ingredients, usage, and care

Human Support is Also Available!

While the AI is extremely intelligent and efficient, you can always switch to a human customer service representative for more complex questions. The combination of AI and human expertise guarantees you always get the best support!

Try the AI Chat Now!

Don't hesitate to reach out to our new AI assistant! Whether you have questions or are just curious about its capabilities, the intelligent chat is here to help. Click the chat button in the bottom right corner (as shown in the image), and experience the benefits of AI-powered customer service!

We're waiting for your messages - the AI is ready for you right now! 🤖💬✨

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